At MONKVILLA, we deeply value our customers’ privacy and are committed to protecting the information you share with us. We strive to handle your data with the utmost care and integrity. Please note that MONKVILLA cannot be held accountable for the actions of third parties outside our control, such as advertisers and other websites with links to our site.

Our website utilizes Google Analytics for optimization purposes, using data to enhance and personalize your experience. This may involve the use of cookies, which you can opt to decline. Rest assured, your information will not be shared with third parties without your explicit consent or unless required for providing the services you request.

By using our website, you consent to our Privacy Policy. MONKVILLA reserves the right to update these terms at any time. We encourage you to stay informed of any changes, as they apply to all collected information.

Exchange, Refunds, and Returns Policy

Refund Policy:Eligibility: You have 7 days from receiving your item to request a return, with issues reported within 48 hours of delivery.

Valid Reasons for Return: Damaged in transit, incorrect item shipped, or incorrect item ordered by you. Please provide an unboxing video and photos for documentation.
Resolution: For eligible issues reported timely, we offer an exchange, a 100% refund, or the correct item shipment at no additional cost.
Condition for Returns: Items must be in original condition, unused, with tags, and in original packaging. Receipt or proof of purchase is required.
To initiate a return, contact us at support@monkvilla.com or call/WhatsApp +91 78277 19808. Unauthorized returns are not accepted, and we are not liable for loss/damage in transit for such returns.

Damages and Issues:

Report immediately if your order arrives damaged or incorrect, so we can address and rectify the issue promptly.

Exceptions:Non-returnable items include custom orders, personalized items, sale items, and gift cards.

Exchanges and Refunds:For exchanges, return the original item and place a new order.

Refunds are processed upon inspection of the returned item and will exclude shipping costs. Refunds are credited to the original payment method within 5-7 business days.
Cancellation:

Orders can be cancelled within 24 hours of placement. Once processed, cancellations are not possible.